Oopsie Bedwetting Alarm FAQ
OOPSIE HEROES PLUSCAN OOPSIE HEROES PLUS BE USED IN COMBINATION WITH A NAPPY?
Good question! But no, we advise you not to use Oopsie Heroes in combination with a nappy. Here is why: when you place the sensor on the outside of a nappy it can’t detect the urine, placing it on the inside would block the sensor signal. Next to that, experts advise people to not use nappy anymore as soon as you start using a bedwetting alarm. The learning curve of the child will be much less since the nappy makes the child feel too protected and he or she won't notice when the nappy gets wet. So, it’s better not to use nappy.
HOW DO I SET UP OUR OOPSIE ALARM?
WHERE DO I NEED TO PLACE THE SENSOR?
Using the stickers provided, place the sensor on the outside of the underwear, in the area where a leakage is expected.DOES THE SENSOR USE BLUETOOTH?
Nope, no Bluetooth signals. We use sound to communicate with the mobile device. How cool is that?!DOES THE SENSOR WORK UNDER A BLANKET?
Yep! Depending on the thickness of the blanket the sound volume will be high or low. A thicker blanket = a lower volume. The sensor has a reach of about 3 meters.HOW CAN I CLEAN THE SENSOR?
You can use a wet tissue to clean the sensor. DO NOT SUBMERGE THE SENSOR IN WATER. Each morning, we suggest you teach your child to remove the sensor, wipe it clean and put it in the box for safekeeping until bedtime.HOW DO I APPLY THE STICKER?
The Oopsie Heroes sensor comes with plenty of stickers (56 in total). The stickers are used to attach the sensor to your child's underpants. Simply peel off a sticker from the sheet, put it on the back of the sensor and attach it to the outside of your child's underpants. Make sure to align the sticker correctly.IS THE SENSOR RE-USABLE?
Sure! The sensor can be used many times. Just replace the sticker if it has become wet and reattach to the outside of the underpants.HOW WELL DOES THE SENSOR ATTACH TO THE UNDERPANTS USING THE STICKER?
Very well! You will have no concerns about the sticker not holding the sensor in place. It sticks very well. We recommend you attach the sensor to cotton underpants.DO I NEED TO PURCHASE EXTRA SENSOR STICKERS?
Most people do not need to purchase extra stickers. However the time it takes to become dry and the number of times a person wets per night, varies. If you think your child wets more than once per night or you think the process will take some time to become dry, then you can add an extra set of stickers to your order.WHERE DO I PLACE THE MOBILE DEVICE AT NIGHT?
We advise to place the mobile device in your child's bedroom within a 2-3 metre distance from the bed. If you prefer, you can place the device out of reach from your child or pop it in the room once your child is asleep. We suggest you keep the device plugged in to ensure the battery does not run out.WHAT DEVICE CAN I USE THE OOPSIE HEROES APP ON?
You can use it on any mobile device which can run the Oopsie Heroes app such as an (old) phone or tablet (Android & iOS).CAN I CLOSE/LOCK MY MOBILE DEVICE DURING NIGHT?
Yes, you can lock the screen once you have activated the sleep-mode of the app. To turn off the alarm you will need to unlock the device. On your device you will have the ability to lock all apps except the Oopsie app. On an Apple device, look for the Guided Access function (under Settings/Control Centre) and on an Android device you can use App Pinning.WILL MY CHILD BE ALERTED BY NOTIFICATIONS FROM OTHER APPS WHILST USING THE DEVICE IN HIS/HER ROOM?
No. But make sure to place your device on silent / do not disturb or airplane mode. This will block additional notifications.
Make sure the volume on the mobile device is set loud enough for the Oopsie Heroes alarm to wake up your child.HOW LONG WILL THE BATTERY LAST IN THE SENSOR?
Remember to press the wake-up button the smart device when your child gets up. This will give your battery life 180 days of full-time use.WHERE CAN I GET TECHNICAL SUPPORT?
If you have read through the simple instructions, and still need assistance, please give us a call on +64211905564. Alternatively, you can email us at email@example.com. Please provide your phone number.OOPSIE HEROES WARRANTY
Oopsie Heroes is backed by a limited manufacturer's warranty against any defects in materials and/or workmanship: Before opening (1) years and 90 days from the first day of use. Defects discovered within the warranty period should be reported to Oopsie Heroes at firstname.lastname@example.org
In the unlikely event that Oopsie Heroes develops a fault phase contact our customer support care team on email@example.com and we'll be happy to help, including providing a replacement if necessary.
If the sensor has been submerged in water, the warranty is null and void.