Terms & Conditions
Freight & Shipping:
Our standard freight charges are:
- Anywhere in New Zealand flat rate of $7.99
- FREE shipping: In New Zealand we offer FREE shipping on orders over $100.
- Rural addresses (RD) $12.99
- Waiheke Island $15.99
How long does shipping take?
The usual delivery times are as follows:
- Christchurch and surrounding areas: 1-2 days.
- Rest of New Zealand: 2-3 working days.
- Rural delivery addresses: can take up to 10 working days.
Shopping on the internet should be quick and easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and MOOSE when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in a simple to understand language. If any part is confusing or not clear, please contact us.
Please note that from time to time, these terms and conditions may change. We therefore, recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.
Goods and Services Tax (GST)
Goods and services tax is applicable on all our products. As you will note from our website, and in our catalogues, all prices include GST. The current rate of GST is 15%. This rate may change in the future and will be based on New Zealand legislation. The prices indicated for products exclude freight and handling.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website are only current at that particular point in time and we reserve the right to alter our prices without prior notice. This may occur for example when products are on sale or when prices may change for various reasons.
Please contact us if you would like to purchase from overseas.
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund for that part of the order that cannot be supplied.
Your order is delivered to you by an independent courier company. We have conducted business with these companies over many years as have many companies throughout New Zealand, and we are confident that this method of delivery is the most safe, efficient and economical method of transporting your goods to you. The courier companies that we use pride themselves on a very high level of service and performance.
We highly recommend that you choose a delivery address, where during the main course of the day someone is present to accept your delivery. Your workplace is the ideal delivery point. We can send goods to your PO Box, but we prefer to send goods to a physical address.
The courier companies cannot guarantee a delivery date or time due to the high volume of their deliveries, however, the majority of deliveries are between 9:00 am and 5:00 pm Monday – Friday. Goods usually take between 1-4 working days to reach you. Rural delivery addresses can take up to 4 days longer.
If no one is present when we attempt delivery we will either leave your order in a safe place or leave a calling card and attempt the delivery the following day.
Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by MOOSE.
Products Damaged in Transit
All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us within 48 hours of receiving your goods by e-mail. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by MOOSE.
Products Lost in Transit
All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to deliver you products within 7 days of dispatch. If after 7 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an “official consignment note trace” with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product.
MOOSE takes pride in supplying quality products. If goods are found to be faulty, as a result in a manufacturing defect, you must contact us within 7 days of delivery. We will endeavour to fix the fault. If we are unable to fix the fault, we will provide a replacement (once the product has been returned). If a replacement is not available we will provide a full refund.
All warranties are manufacturer’s warranties. Manufacturers are entitled to attempt to repair a product before offering an exchange or refund. A MOOSE receipt is required for proof of purchase. Warranty periods are as stated for individual items. The Manufacturer’s warranty begins from the date of invoice. Cost of freight for the returned product for repair, will be your responsibility. If the product is found to be faulty due to a manufacturing fault, MOOSE will reimburse the cost of freight for the faulty product.
In the event of products not being available for supply to you after your order has been placed with us we will refund for either part of the order or for the entire order.
All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.
SSL Encryption of financial information
When purchasing from MOOSE your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide MOOSE on its websites is fully secure.
We don’t store any sensitive credit card information on our website. Secure Socket Layer (SSL) encrypted protection is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.
SSL – is the leading security protocol on the Internet and is widely used by many companies in Australia and around the world. SSL does two primary things: 1) it validates the identity of a Website; and 2) it creates an encrypted connection for sending credit card and other personal data. When paying by credit card and entering your credit card details, you will note a “lock” icon at the top or bottom of your browser. If the lock is closed, you are on a secure SSL or TLS connection ; all your financial information is therefore securely encrypted.
Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it is essential that you use the actual written dimensions of each product when this is applicable.
Limitation of Liability
In no event shall MOOSE be liable for any indirect, special, incidental or consequential damages or loss including but not limited to loss of income, loss of use, loss of data, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, MOOSE does not accept any liability for any damage or injury caused by the use or misuse of products purchased from MOOSE. To the extent that MOOSE may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 69 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
Authority to Purchase from MOOSE
By accepting our sales terms and conditions, you are acknowledging that you have the authority to enter into a commercial transaction with MOOSE. If you are under 18 years of age, you cannot enter into a transaction with MOOSE. Instead, you should seek the assistance of you parents or guardians. Commercial employees, purchasing on behalf of their company or business must have the appropriate company authority to enter into a transaction on the company’s behalf.
MOOSE shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of MOOSE, and MOOSE shall be entitled to a reasonable extension of time for the performance of such obligations.
MOOSE respects your privacy and is committed to protecting all the information you provide to us.
When you visit the MOOSE website, personal information and non-personal data will be collected depending on the nature of your visit.
Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with MOOSE and is not used for any other purpose other than for use by MOOSE. You can rest assured knowing that MOOSE will not pass on or sell your personal information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with MOOSE and for our in house marketing purposes. This enables us to improve the level of service we provide to you.
By visiting the MOOSE website, MOOSE may collect a variety of non-personal information such as:
- the time and date of your visit;
- the length of time you visit for;
- domain information;
- the pages and the number of pages you have viewed;
- your ISP details;
- the number of times you visit our website within a month;
- your IP address or proxy server’s IP address;
- the number, type and size of files you view;
- basic information regarding the website that referred you to our website;
- the version and type of internet browser you are currently using; and
- information about the type of operating system your computer uses.
This information is only used for statistical and website development purposes. This data is not associated with any specific personal identity. This information is primarily used for business analysis so MOOSE can improve user relationships by providing a more effective and efficient service.
How Your Information is Kept Secure
Credit card and other financial information are used only to process user payments. MOOSE does not retain credit card details and does not use this information for any other purpose.
If there is any matter or concern not clarified in these “Terms and Conditions” please notify us by email firstname.lastname@example.org and we will get back to you as soon as possible.
Our company name is MOOSE trading as MooseBaby New Zealand Ltd.
Physical address: 7a Lincoln Tai Tapu Road, Tai Tapu, Christchurch 7672
Postal address: PO Box 233, Tai Tapu, Christchurch 7645
Tele: +643 329-6790 Urgent Calls: 021 190 5564