Terms & Conditions
Freight & Shipping:
See our Shipping & Delivery page for full details.
How long does shipping take?
The usual delivery times are as follows:
- Christchurch and surrounding areas: 1–2 days
- Rest of New Zealand – small parcels: 1–2 working days
- Rest of New Zealand – large parcels: 3–5 working days
- Rural delivery addresses: 5–7 working days
Sales
Shopping on the internet should be quick and easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.
We suggest that you carefully read the terms and conditions below as this forms the basis of the sale agreement between you and Moosebaby when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions and that your purchase from us is subject to them. If any part is confusing or not clear, please contact us.
Please note that from time to time these terms and conditions may change. We recommend that you review them on a regular basis to identify any changes that may affect you.
Goods and Services Tax (GST)
GST is applicable on all our products. All prices on our website include GST at the current rate of 15%. The prices indicated for products exclude freight and handling.
Pricing
We will at all times use our best endeavours to ensure that the prices on our website are accurate. We reserve the right to alter our prices without prior notice.
Sale and Promotional Exclusions
From time to time we run storewide or sitewide sales and discounts. The following products are always excluded from these promotions.
Bedwetting alarms: All bedwetting alarm products are excluded from storewide sales due to their high cost as a medical device.
Products under retailer pricing agreements: The following products are excluded from storewide sales due to pricing agreements with other retailers:
- Calm-a White Noise Machine
- Blissful Bedtime Humidifier
- Baby Head Shape Support
- See-My-Baby Back Seat Car Mirror
- Moose Noose Toddler Safety Harness
- Step-on-Up Toilet Trainer Seat
We reserve the right to add to, remove from, or otherwise change this exclusion list at any time without notice.
Where a promotion is described as storewide or sitewide, this means across all products except those listed above or otherwise excluded under this clause.
Discount Codes
Discount codes cannot be used for products that are on sale, have already been discounted, package deals, pre-order items or in conjunction with any other promotion. They also cannot be used to buy gift vouchers. If a discount code brings your order total under $150, standard shipping rates apply.
International Customers
Please contact us if you would like to purchase from overseas.
Title
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. If a product is unavailable, we will contact you and offer a part dispatch or a refund for that part of the order.
Delivery Procedure
Your order is delivered by an independent courier company. We recommend that you choose a delivery address where someone is present during the day. We can send goods to your PO Box for small parcels, but prefer a physical address for larger items.
Couriers cannot guarantee a delivery date or time, however most deliveries are between 9:00am and 5:00pm Monday to Friday. If no one is present at delivery we will either leave your order in a safe place or leave a calling card.
Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply the correct product once the incorrect product has been returned. You must contact us within 48 hours of receiving your goods. Freight costs will be covered by Moosebaby.
Products Damaged in Transit
If goods are damaged in transit, contact us within 48 hours of receiving your goods by email. We will supply a replacement once the damaged product has been returned. Freight costs will be covered by Moosebaby.
Products Lost in Transit
If after 7 days from your purchase date your order has not been delivered, contact us by email. We will commence a trace with the courier company. If after 10 days from your notification the goods cannot be located, we will supply a replacement.
Faulty Products
If goods are found to be faulty as a result of a manufacturing defect, contact us within 7 days of delivery. We will endeavour to fix the fault. If we cannot fix it, we will provide a replacement or, if unavailable, a full refund.
Warranty
All warranties are manufacturer's warranties. A Moosebaby receipt is required as proof of purchase. Warranty periods are as stated for individual items and begin from the date of invoice. Cost of freight for the returned product is your responsibility. If the product is found to be faulty due to a manufacturing fault, Moosebaby will reimburse the return freight cost.
Refunds
In the event of products not being available we will refund for either part of the order or the entire order. All refunds will be made via the original payment method.
SSL Encryption
When purchasing from Moosebaby your financial details are passed through a secure server using SSL encryption technology. We do not store any sensitive credit card information on our website.
Use of Goods
All products purchased from us must only be used in the manner they are intended to be used and must not be modified in any way. If you are unsure about a product's intended use, contact us before use.
Use of Graphics on our Website
We will at all times try to ensure that the graphics on our website are as accurate as possible. Visual dimensions of products are used for graphic purposes only. Always use the actual written dimensions of each product where applicable.
Limitation of Liability
To the extent permitted by law, Moosebaby does not accept any liability for any damage or injury caused by the use or misuse of products purchased from us. Our maximum aggregate liability for any product supplied shall not exceed the amount payable by you for that product.
Authority to Purchase
By accepting our terms and conditions, you acknowledge that you have the authority to enter into a commercial transaction with Moosebaby. If you are under 18 years of age, you cannot enter into a transaction with us without the assistance of a parent or guardian.
Force Majeure
Moosebaby shall not be liable for any delay in performing its obligations where such delay is caused by circumstances beyond our reasonable control.
Privacy Policy
Moosebaby respects your privacy and is committed to protecting all information you provide to us. Personal information including your name, address and contact details is used only for transactions conducted with Moosebaby and for our in-house marketing purposes. We will not pass on or sell your personal information to any third party without your consent or as required by law.
We may collect non-personal data such as visit times, pages viewed, browser type and IP address for statistical and website development purposes only. This data is not associated with any specific personal identity.
Credit card and financial information are used only to process payments. Moosebaby does not retain credit card details.
If there is any matter not clarified in these terms and conditions, please contact us at headmoose@moosebaby.co.nz.
Company Details
Our company name is Moosebaby.
Physical address: 1/97A Sawyers Arms Road, Papanui, Christchurch
Phone: 021 190 5564
Email: headmoose@moosebaby.co.nz
