Shipping & Delivery
Our freight charges are:
- FREE shipping on orders over $150.
- Standard Shipping SMALL Parcel $9.99
- Standard Shipping LARGE Parcel $14.99
- Rural Shipping (RD) SMALL Parcel $12.99
- Rural Shipping (RD) LARGE Parcel $23.99
- Waiheke Island $24.99
SMALL Parcel = shoebox/A3 size
LARGE Parcel = anything bigger than shoebox/A3 size
How long does shipping take?
Small parcels which fit into courier bags (up to A3 size) are sent using an overnight NZ Post service. For large parcels (in boxes) the usual delivery times are as follows:
- Christchurch and surrounding areas (small or large parcels): 1-2 days.
- Rest of New Zealand: Small parcels 1-2 working days.
- Rest of New Zealand: Large parcels 3-5 working days.
- Rural delivery addresses: 5-7 working days.
Which shipping method do you use?
For small parcels (A3 courier bag or smaller) we use NZ Post's Overnight service. For large parcels (boxes) we use a door-to-door tracked courier service using Team Global Express Couriers.
Can you ship to PO Boxes?
We can ship small parcels (A3 and smaller) to a PO Boxes using NZ Post. For larger parcels (boxes) we use a Team Global Express courier tracked service and we cannot send box-size packages to PO Boxes.
Do you allow pickups?
We are based in Central Christchurch. If you would like to pick up a product, please select Click & Collect. Pick up times are Monday to Friday 9.00-12.30pm. Outside of these times text Youstina on 0211905564.
What happens if my parcel hasn’t arrived?
If your parcel has not arrived within 4 working days please track your parcel using the information provided in your tracking email. If you need further assistance please contact your nearest courier branch and quote your tracking number. They may see that a calling card was left for you or they may ask you for specific information about your exact location. Alternatively you can contact us at youstina@moosebaby.co.nz or phone us on 0211905564and we’ll help you track your parcel.