We're dispatching daily but there are shipping delays ~ FREE SHIPPING on orders over $100

Shipping & Delivery

Our standard freight charges are:

  • Anywhere in New Zealand flat rate of $7.99  
  • FREE shipping: We offer FREE shipping on orders over $100.
  • Rural addresses (RD) $12.99
  • Waiheke Island $15.99

 

How long does shipping take?

Smaller orders which fit into courier bags (up to A3 size) are sent using an overnight Courier Post service. For larger parcels (in boxes) the usual delivery times are as follows:

  • Christchurch and surrounding areas: 1-2 days.
  • Rest of New Zealand: 2-3 working days.
  • Rural delivery addresses: can take up to 7 working days.

     

    Which shipping method do you use?

    For smaller parcels (A3 courier bag or smaller) we use Courier Post's Overnight service. For large parcels (boxes) we use a door-to-door tracked courier service using TOLL Couriers.

     

    Can you ship to PO Boxes?

    We can ship small parcels (A3 and smaller) to a PO Boxes using Courier Post. For larger parcels (boxes) we use a TOLL courier tracked service and we cannot send box-size packages to PO Boxes.

     

    Do you allow pickups?

    We are based in Tai Tapu, Christchurch. If you would like to pick up a product, please contact us on 03 329-6790.

     

    What happens if my parcel hasn’t arrived?

    If your parcel has not arrived within 4 working days please track your parcel using the information provided in your tracking email. If you need further assistance please contact your nearest courier branch and quote your tracking number. They may see that a calling card was left for you or they may ask you for specific information about your exact location. Alternatively you can contact us at jane@moosebaby.co.nz or phone us on 03 329-6790 and we’ll help you track your parcel.