Free shipping on all orders over $100

FAQs

How much is shipping?

Our standard freight charges are:

  • Anywhere in New Zealand $7.99  
  • Anywhere in Australia $12.99  
  • FREE shipping: In New Zealand we offer FREE shipping on orders over $100.

 

How long does shipping take?

The usual delivery times are as follows:

  • Christchurch and surrounding areas: 1-2 days.
  • Rest of New Zealand: 2-3 working days.
  • Rural delivery addresses: can take up to 10 working days.
  • Australia: 3-5 working days.

 

Which shipping method do you use?

In New Zealand we use a door-to-door tracked courier service using Fastway Couriers. In Australia we use TOLL Couriers door-to-door tracked courier service.

 

Where can I purchase your products?

New Zealand customers can purchase from www.moosebaby.co.nz or www.wakeupdry.co.nz. Australian customers can purchase our products from the following web stores: www.moosebaby.com.au, www.moosebaby.co.nz  or  www.bubblebum.co.nz  or  www.buzzy4shots.com.au, www.wakeupdry.com.au  or you can contact us by email at headmoose@moosebaby.co.nz

 

Can you ship to PO Boxes?

We can ship to a PO Box but this is an un-tracked NZ Post service and delivery usually takes longer than our courier service.

 

Which payment methods do you accept?

We accept credit cards through Payment Express and bank transfers into our ASB account.

 

Do you allow pickups?

We are based in Tai Tapu, Christchurch. If you would like to pick up a product, please contact us on 03 329-6790.

 

How can I get some help with a specific product?

Give us a call. We are happy to help. Tele 03 329-6790 or 021 190-5564

 

Where can I purchase your products in store?

Our stockists are listed on our STOCKISTS page. Not all stockists, stock our full range, so please call before visiting the store. Some of our products we only sell direct (not sold in stores in NZ). These include Buzzy4Shots, Bubble Bum, Mifold and most of our bedwetting & toilet training products (alarms & watches).

 

Can I purchase your products in bulk?

Sure. Contact us directly at headmoose@moosebaby.co.nz or Tele 03 329-6790 or 021 190-5564 for bulk pricing.

 

I am a retailer and I’d like to stock your products. Who do I contact?

Contact John our Head Moose on 021 190-5564 or email headmoose@moosebaby.co.nz. We are always looking for new retailers, so we’d love to hear from you.

 

I am a distributor and I’d like to distribute your products in my home country. Who do I contact?

Contact John our Head Moose on +643 329-6790 or email headmoose@moosebaby.co.nz. We are always looking for new distributors for our MOOSE and Bee Clean ranges, so if we don’t already have a distributor in your area we’d love to hear from you.

 

What happens if my parcel hasn’t arrived?

If your parcel has not arrived within 4 working days please contact us at jane@moosebaby.co.nz or phone us on 03 329-6790 and we’ll help you track your parcel.

 

I think my product might be faulty. What should I do?

Contact us directly at headmoose@moosebaby.co.nz or Tele 03 329-6790 or 021 190-5564 and we’ll trouble-shoot with you and resolve your problem.