Shipping & Delivery
Shipping Policy Update
At Moosebaby, we strive to keep shipping simple and affordable while providing you with the best service possible. As a small business, we genuinely appreciate your support and want to be transparent about how shipping works.
Free Shipping Threshold
We now offer free shipping on all orders over $100 — yay!
However, please note that bulky items are excluded from this offer, as their size and weight make them significantly more expensive to ship, and unfortunately, we can't absorb those costs.
What Are Bulky Items?
Bulky items are classified as any product that:
- Weighs over 2kg, or
- Has box dimensions larger than A3 size (29.7 x 42 cm)
Examples of Bulky Items (not an exhaustive list):
- Co-sleepers
- High chairs
- Travel cots
- Baby walkers
- Nursery furniture
These items will incur a shipping fee regardless of order total.
💲 Flat-Rate Shipping
To make things easy to understand, we charge flat rates based on:
- Parcel size (small or large)
- Delivery location (North Island or South Island)
- Whether you are in a standard or rural area
This approach ensures clarity and predictability when you’re checking out, and helps us keep costs fair for all our customers.
Our freight charges are:
- FREE shipping on orders over $100 (excludes bulky items)
- Standard Shipping SMALL Parcel $7.99 (South Island) & $8.99 (North Island)
- Standard Shipping LARGE Parcel $15.99 (South Island) & $17.99 (North Island)
- Rural Shipping (RD) SMALL Parcel $9.99(South Island) & $10.99 (North Island)
- Rural Shipping (RD) LARGE Parcel $23.99(South Island) & $25.99 (North Island)
How long does shipping take?
Small parcels which fit into courier bags (up to A3 size) are sent using an overnight NZ Post service. For large parcels (in boxes) the usual delivery times are as follows:
- Christchurch and surrounding areas (small or large parcels): 1-2 days.
- Rest of New Zealand: Small parcels 1-2 working days.
- Rest of New Zealand: Large parcels 3-5 working days.
- Rural delivery addresses: 5-7 working days.
Which shipping method do you use?
For small parcels (A3 courier bag or smaller) we use NZ Post's Overnight service. For large parcels (boxes) we use a door-to-door tracked courier service using Team Global Express Couriers.
Can you ship to PO Boxes?
We can ship small parcels (A3 and smaller) to a PO Boxes using NZ Post. For larger parcels (boxes) we use a Team Global Express courier tracked service and we cannot send box-size packages to PO Boxes.
Do you allow pickups?
We are based in Central Christchurch. If you would like to pick up a product, please select Click & Collect. Pick up times are Monday to Friday 9.00-12.30pm. Outside of these times text Youstina on 0211905564.
What happens if my parcel hasn’t arrived?
If your parcel has not arrived within 4 working days please track your parcel using the information provided in your tracking email. If you need further assistance please contact your nearest courier branch and quote your tracking number. They may see that a calling card was left for you or they may ask you for specific information about your exact location. Alternatively you can contact us at youstina@moosebaby.co.nz or phone us on 0211905564and we’ll help you track your parcel.